Privacy Policy

How Fast Tow collects, uses, and protects your personal information when you visit our website or use our services in Metro Vancouver, BC.

Effective Date: August 24, 2026  •  Company: Fast Tow  •  Location: Burnaby, BC, Canada

This Privacy Policy explains how Fast Tow ("Fast Tow", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit fasttow.ca or contact us for towing and roadside assistance services.

We operate in compliance with Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Information you provide directly

When you contact us through our website or by phone, we may collect:

  • Contact details — your name and phone number
  • Service information — the type of service you need (e.g., towing, jump start, lockout)
  • Location — your current location or address for dispatch purposes, only when you provide it voluntarily
  • Notes — any additional details you choose to include in your request

Information collected automatically

When you visit fasttow.ca, we and our third-party providers automatically collect certain technical information, including:

  • IP address (anonymized before storage)
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on each page
  • Referring URL — the page or ad that linked you to our site

This data is collected through cookies and analytics scripts and is used in aggregate, anonymized form only.

2. How We Use Your Information

We use personal information solely for the following purposes:

  • Service delivery — to respond to your request, dispatch a driver, and communicate with you about your service
  • Quality assurance — to review submissions and call data to improve our response times and service standards
  • Website improvement — to understand how visitors use our site and make it more useful (using anonymized analytics data)
  • Marketing measurement — to track whether our advertising campaigns reach people who need our services (Google Ads conversion tracking)

We do not sell, rent, or share your personal information with third parties for their own marketing or commercial purposes.

3. Third-Party Services

To operate our website and deliver our services, we work with the following third-party providers. Each has its own privacy policy and data handling practices:

Google Analytics & Google Tag Manager

We use Google Analytics (loaded via Google Tag Manager) to understand how visitors interact with our website. Google Analytics collects anonymized session data including pages visited, session duration, and general geographic region. IP addresses are anonymized before processing. Google may store and process this data on servers outside Canada.

Google Ads

We use Google Ads to run online advertising and track conversions. Google may place cookies on your device to record when an ad click results in a service request. We may also use remarketing to show ads to past website visitors across the Google Display Network.

CallRail (Call Tracking)

Our website uses CallRail to track calls that originate from our site. CallRail may collect your phone number, call duration, and call recording data where permitted by applicable law. We use this data solely to measure marketing effectiveness and improve our call response quality. Call recordings are not shared with any party outside of Fast Tow.

FormSubmit.co (Contact Form Processing)

Our contact form uses FormSubmit.co to deliver form submissions to our inbox. FormSubmit.co processes the information you enter (name, phone, service type, location, notes) to route it to us by email. They act as a data processor on our behalf and do not independently use or sell your information.

4. Cookies

Our website uses cookies — small text files stored on your device — to enable analytics, advertising measurement, and call tracking. The cookies in use include:

  • Analytics cookies (Google Analytics via GTM): distinguish unique visitors and track session activity. Examples: _ga, _gid.
  • Advertising cookies (Google Ads): record conversion events and enable remarketing to past visitors. Example: _gcl_au.
  • Call tracking (CallRail): identify website sessions that generate phone calls, allowing us to attribute them to a traffic source.

Managing cookies: You can disable or delete cookies through your browser settings at any time. Doing so will not prevent you from using our website, but will limit our ability to measure our marketing. You may also opt out of interest-based advertising at optout.aboutads.info.

5. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy:

  • Contact form submissions — up to 24 months, then permanently deleted
  • Call records and recordings — up to 12 months, used for quality and training purposes only
  • Website analytics data — up to 26 months, per Google Analytics standard retention settings

You may request deletion of your personal information at any time by contacting us at info@fasttow.ca.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss. These include encrypted data transmission (HTTPS), limited internal access on a need-to-know basis, and use of reputable third-party providers with their own security standards.

No method of transmission over the Internet or electronic storage is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately at info@fasttow.ca.

7. Your Privacy Rights

Under PIPEDA and BC PIPA, you have the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Withdrawal of consent — withdraw consent to our collection or use of your information at any time, subject to legal or contractual restrictions
  • Deletion — request that we delete personal information we no longer need for a legitimate purpose
  • Complaint — file a privacy complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or the BC Information and Privacy Commissioner at oipc.bc.ca

To exercise any of these rights, email us at info@fasttow.ca. We will respond within 30 days.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has submitted personal information through our website, please contact us at info@fasttow.ca and we will promptly delete it.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated "Effective Date." Continued use of our website after a policy change constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Us

For privacy questions, requests, or complaints, please contact Fast Tow directly:

We take all privacy inquiries seriously and aim to respond within 30 days of receipt.

Call (604) 332-1211 — 24/7